Refund Policy

Last updated 1 August 2026

Try before you pay

Every plan starts with a 7-day free trial. No card is required to start it. If Tradeflow is not for you, do nothing — the trial simply ends and you are never charged.

30-day money back

If you subscribe and are not satisfied, email support@tradefloww.com within 30 days of your first payment and we will refund it in full. You do not need to give a reason. Refunds are returned to the original payment method and usually appear within 5–10 working days.

Cancelling

You can cancel at any time from your dashboard. Your subscription stays active until the end of the billing period you have already paid for, then stops. There are no cancellation fees and no notice period.

Renewals

Subscriptions renew automatically each month until cancelled. Beyond the 30-day window above, we do not refund partial months, but cancelling always stops the next payment.

What we cannot refund

Tradeflow is execution software. We refund what you paid us for the software. We cannot compensate for trading losses, missed trades, broker behaviour, or the performance of any signal channel you chose to follow — including losses caused by your computer being switched off, losing internet access, or MetaTrader 5 not running. Please read the risk warning at the foot of every page.

Contact

Any question about a payment: support@tradefloww.com. We aim to reply within one working day.