Refund Policy

Last updated 13 October 2026

Try before you pay

Every plan starts with a 7-day free trial. No card is needed to start it. If TradeFlow is not for you, do nothing: the trial ends and you are never charged.

30-day money back

If you buy a plan and are not satisfied, email support@tradefloww.com within 30 days of your first payment and we will refund it in full. You do not need to give a reason. This covers, and goes further than, your legal right to cancel within 14 days. Refunds go back to the original payment method and usually appear within 5 to 10 working days.

Yearly plans that renew

If a yearly plan renews and you did not mean to keep it, email us within 14 days of the renewal and we will cancel it and refund that renewal in full.

Cancelling

You can cancel at any time from your dashboard. Your plan stays active until the end of the period you have already paid for, then stops. There are no cancellation fees and no notice period. Cancelling always stops the next payment.

Monthly renewals

Monthly plans renew each month until cancelled. Outside the cases above, we do not refund part of a month.

What a refund cannot cover

We refund what you paid us for TradeFlow. We cannot compensate for trading losses, missed trades, broker behaviour, or the calls of any provider you chose to follow, including losses caused by your computer being switched off, losing internet access, or MetaTrader 5 not running. Any service a provider sells you themselves is between you and them; TradeFlow does not sell it and cannot refund it.

Contact

Shikadey Jarrett, trading as TradeFlow, 77 Roxeth Green Avenue, Harrow, HA2 8AB, United Kingdom. Any question about a payment: support@tradefloww.com. We aim to reply within one working day.